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Subscription FAQ

How will I be billed at the beginning of a new subscription period?

At the beginning of a new subscription period, you’ll be automatically billed, and will receive an email receipt.

Subscriptions, both Monthly and Annual, are set to auto-renew. You have to actively pause your subscription, before the last day of your billing cycle, to stop your subscription from renewing and your credit card or PayPal account from being charged.   

 

How do I  cancel/pause my subscription?

This is very easy to do - see this step-by-step article: Canceling / Pausing your subscription.

 

Can I cancel / pause my subscription at any time?

The subscription is based on a full billing period usage. If you start your Monthly subscription on 01/01/17, it remains active, and the licenses remain activated and plugins working, until 02/01/17.

Pausing your susbcription ensures that it will become inactive at the end of the billing cycle and you will no longer be charged renewal fees. 

If you pause it at any time during the billing cycle of the example above, your subscription remains active (and licenses activated and plugins working) until 02/01/17, even if you do not use the licenses/plugins for the rest of the month. The "paused" period of time when you don't use your plugins is not saved and does not roll over to another month.

 

Is my credit card information is secure.

Gobbler never stores your credit card information - we use the Chargify platform for this. Learn about Chargify’s high level of security.

 

Can I move my subscription to another Gobbler account or iLok account.

Please see Moving PACE/iLok licenses.

 

What is the refund policy?

Refunds are at the discretion of each plug-ins publisher. More about refunds.

 

What if I've accidentally purchased duplicate subscriptions?

Please contact the plug-ins publisher and explain your case for a refund. Gobbler does not have the authority to pause a subscription before the end its term or to process refunds.

 

What method of payments do you accept?

We accept Credit Card, Debit Cards and PayPal. A PayPal tab will be next to a Credit Card tab on the payment information page.

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