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Unlinking / (re) Linking an iLok Account to a Gobbler Account

If you have a pre-existing iLok account, you will be asked to link it to your Gobbler account during  the purchase process. If you do not provide an iLok account, Gobbler will create one for you so that the licenses can be deposited after completion of the purchase.  If you order a free iLok 2 key from Slate Digital, Gobbler will also create one for you, where the licenses will be deposited into when you activate your subscription.

 

Should you wish to change the iLok account linked to your Gobbler account, you will need to:

1) Log in to your Gobbler Marketplace account here.

2) Click the "My Profile" option in the Main Menu at the top right on the screen, below your Gobbler account's e-mail address.

Mktplace_Account_Web_Main_Menu_Prof.png

 

Once in your profile page, scroll down until you see "iLok Account Settings". Click (unlink this account) to unlink the current iLok account and link a different one.

 

You will be taken to PACE's website for an External Authentication step, to confirm that you are the owner of the iLok account you are linking to your Gobbler account. 

Enter your iLok account User ID and password. Click "Authorize" to authenticate.

Refresh your My Profile page and verify the iLok account User ID that is displayed to confirm that the correct iLok account is linked to your Gobbler account. 

Once you have confirmation that the Unlinking/Linking is complete, you can reach out to the plug-in publisher of the licenses you want redeposited and they will redeposit them in the correct iLok account now linked to your Gobbler account.

There will be a fee, up to $25.00, for redepositing the licenses. It will be charged by the plug-in publisher to your Credit Card or PayPal account after they obtain your authorization in writing in the Customer Support ticket you will submit to them .

 

The Gobbler team

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Comments

  • Avatar
    Joris

    By default the very smart Gobbler people link your email address, not your account name, to your iLok account.
    Goto my account->my profile and unlink your email address and link your actual ilok account.
    You will then have to contact Gobbler to get the plugins you've paid for actually working (no idea how quick they respond).

  • Avatar
    James

    they respond but they don't do anything afterwards.

  • Avatar
    Konstantin

    Amazing fail. I did everything according to the instructions. I got my Ilok2 dongle and registered gobbler account. According to the instructions I have to activate the plug-ins to my iLok. Of course, this can not be done until the key is not registered. OK, the key I registered. And now it turns out that I had to register somehow the Ilok that would it is automatically attached to the account gobbler. The miracle did not happen, had to change account and now I have to pay $ 25 for that clear. technical support is not responding for the second day. Time plugin is. To use them I can't. fantastic

  • Avatar
    Victor

    same to me :(

  • Avatar
    Konstantin

    I have solution for this problem who registred new ilok2 key at another account.
    0) Open your gobbler app and login and install all plugins. Gobbler app should still be open. (its important)
    1) Insert your Ilok2 into USB port and go to Ilok2 licenser manager
    2) Signin with your already registred account with no plugins
    3) Click to left side on your dongle. In right side details you have seen something "delete" dongle from account (maybe its another, I dont remember now)
    4) Click It. If you don't have active license it will be done.
    5) SignOut from you account in Ilok2 license manager and Sign again. Write your gobbler email address and click "forgot password". In you email you will receives your instructions to get new password.
    6) Go to gobbler.com and SignIn with your gobbler account. Go "my account -> my profile". In ilok2 option account you should to set you gobbler email account with your recieved password. If you set older account already doesent matter, just set new.
    7) SignIn with your gobbler email and new password
    8) You will receive all license from your gobbler account into Ilok2 License manager
    8) Open your DAW and follow instruction
    9) Profit )

    After this, you never can change your ilok2 dongle from your account. (i think)

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