If you have a pre-existing iLok account, you will be asked to link it to your Gobbler account during the purchase process. If you do not provide an iLok account, Gobbler will create one for you so that the licenses can be deposited after completion of the purchase. If you order a free iLok 2 key from Slate Digital, Gobbler will also create one for you, where the licenses will be deposited into when you activate your subscription.
Should you wish to change the iLok account linked to your Gobbler account, you will need to:
1) Log in to your Gobbler Marketplace account here.
2) Click the "My Profile" option in the Main Menu at the top right on the screen, below your Gobbler account's e-mail address.
Once in your profile page, scroll down until you see "iLok Account Settings". Click (unlink this account) to unlink the current iLok account and link a different one.
You will be taken to PACE's website for an External Authentication step, to confirm that you are the owner of the iLok account you are linking to your Gobbler account.
Enter your iLok account User ID and password. Click "Authorize" to authenticate.
Refresh your My Profile page and verify the iLok account User ID that is displayed to confirm that the correct iLok account is linked to your Gobbler account.
Once you have confirmation that the Unlinking/Linking is complete, you can reach out to the plug-in publisher of the licenses you want redeposited and they will redeposit them in the correct iLok account now linked to your Gobbler account.
There will be a fee, up to $25.00, for redepositing the licenses. It will be charged by the plug-in publisher to your Credit Card or PayPal account after they obtain your authorization in writing in the Customer Support ticket you will submit to them .
The Gobbler team