Unlinking / (re) Linking an iLok Account to a Gobbler Account

If you have an existing iLok account, you will be asked to link it to your Gobbler Marketplace account during  the purchase process by providing its User ID.
If you do not already have or do not enter an iLok account, Gobbler will create one for you so that the licenses can be deposited after completion of your purchase.  

Should you wish to change the iLok account linked to your Gobbler account, you will need to:

1) Log in to your Gobbler account here.

2) Click the "My Profile" option in the "My Account" drop down menu at the top right on the screen.

 

Gobbler_Account_My_Profile.png

 

3) In your "User Profile" page, click the "Change" button to unlink the current iLok account and enter the new iLok account's User ID
New_User_Profile_Pg_iLok_Acct.png 

4) You will be redirected to PACE/iLok's website for an External Authentication step, to confirm that you are the owner of the iLok account you are linking to your Gobbler Marketplace account. 

5) Enter your iLok account User ID and password. Click "Authorize" to authenticate.


6) Back in the "User Profile" page, click the "Update User" button and verify the iLok account User ID that is displayed to confirm that the correct iLok account is linked to your Gobbler account. 

Once you have confirmation that the Unlinking/Linking is complete, you can reach out to the plug-in publisher of the licenses you want redeposited. They will redeposit them in the correct iLok account now linked to your Gobbler account.

There will be a fee, up to $25.00, for redepositing the licenses. It will be charged by the plug-in publisher to the method of payment linked to your Gobbler Marketplace account after they obtain your authorization in writing in the Customer Support ticket you will submit to them .

 

The Gobbler team

Have more questions? Submit a request

Comments

Powered by Zendesk