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Marketplace FAQ

Gobbler Marketplace FAQ

Why do I need a Gobbler Account to get plug-ins with the Marketplace?

Subscriptions' plug-ins work differently than perpetual plug-ins because their licenses renew periodically. As a result, an account must be associated with the licenses. Gobbler’s Marketplace serves as the authorizing agent for your subscriptions.  Your Gobbler account is critical in making sure you have an uninterrupted experience.  

Learn more about installing the Gobbler 2.0 app, installing your plug-ins, authorizing your licenses using the Gobbler app or PACE's ILM, going through the OS X and Windows workflows in the Getting Started With Your Subscription section of our Knowledge Base.

 

How do I sign up for a Marketplace Subscription?

Scroll down to the bottom of our homepage here: Gobbler.com to heck the always-growing list of plug-ins publishers partnered with Gobbler and follow the instructions in the Purchasing a subscription section of our Knowledge Base.  

 

How do subscriptions renew?

All subscriptions on the Gobbler Marketplace, Monthly or Annual (Paid Upfront or Billed Monthly), renew automatically for another term, unless paused before the renewal date and time . If you do not want your subscription to renew, you need to pause it in your Order Management page. Here is an article that explains how to  Cancel/Pause a subscription.

 

Month-to-Month or "Annual Billed Monthly"?

All plug-in publishers on the Gobbler marketplace offer a "Month-to-Month" option. It allows users to pause and reactivate their subscription at any time (for a 1-month period at-a-time).

Some publishers also offer an "Annual Billed Monthly" subscription, also known as "Annual Paid Monthly". Annual implies a commitment to 12 consecutive monthly payments before the subscription can be paused. This subscription can not be paused and reactivated on a monthly basis. It can only stop at the end of the 12th consecutive billing period. 
When an "Annual Billed Monthly" subscription extend for a new term because it was not paused before the renewal date, it extends for another 12-month period. It does not convert to a Month-to-Month subscription.

 

How do I change my subscription's duration?

There is no "one-click-of-a-button" solution to switch from a Monthly to an Annual, or Annual to a Monthly, subscription at this time. 

The only option is to pause the current subscription so it does not extend for another term at the renewal date and time, through the Order Management page in the Gobbler Marketplace account. Instructions on pausing a subscription can be found in the Manage a subscription section of the Knowledge Base. Then go through the purchase process again for the new subscription,  starting  here.

 

What are your Terms of Service and Privacy policy?

Please click the following links for Gobbler's Terms of Service and Gobbler's Privacy Policy.

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