When installing plug-ins or updates through the Gobbler app, if you see the window below pop up:
It is most likely a connectivity issue between Gobbler and PACE, based on the load on either companies' servers.
- Make sure only the iLok key where your licenses are deposited in is inserted in your computer. Insert it directly in to a USB port of the computer, not through a USB Hub.
- Make sure you have the most recent version of Ilok License Manager (ILM) installed on your machine. You can find the installer here: iLok License Manager page.
- Log out of the Gobbler app and back in. Wait up to 3-4 minutes for all connections to complete.
If the problem persists:
- Unlink and relink your iLok account to your Gobbler account by clicking the "Go To Your Gobbler Profile" button. After completing the relinking, log out and back in the app. Wait up to 3-4 minutes for all connections to complete.
If the problem is not resolved, use your Gobbler Marketplace account to download your plug-ins' installers, while stronger connectivity is re-established.
Log in to your Gobbler Marketplace account here: Gobbler Marketplace account login
In the "Welcome" page, click the "View" button on the "My Installers" tile.
The "Installers" page will display a list of links to the most recent version of any installers available to you. They will be listed individually, for MAC and for WIN (32 and 64bit if both versions are available).
You can also download the installers directly off of the plug-ins publishers' own websites. Their download pages are listed in this article: Plug-ins installers on publishers' websites
The Gobbler team