If you add a free iLok key to your order (through a publisher's promotional offer) your licenses are not deposited in the iLok account linked to your Gobbler account (or in the iLok account that Gobbler created for you if you did not enter an existing iLok account's User ID at the time of purchase), right after you complete the purchase process.
You should not activate your susbcription until you have received your iLok key, (unless the licenses can be activated on iLok Cloud. To find out which of our partners licenses are iLok Cloud compatible, here is a link to an article in our Knowledge Base: License activation locations by publisher.
Once you receive your free iLok key, it is time to activate your susbcription, which will trigger the deposit of your licenses in the iLok account .
You will then be able to authorize the licenses in your iLok key so you can use your plugins.
Please note: Your subscription billing cycle starts on the day you activate your subscription/deposit your licenses in your iLok account.
For example, if you purchase your subscription on 01/01 and activate in on 01/20, your billing cycle will start on that date. Your payment on 01/01 will cover the period 01/20 to 02/20. Your renewal date will be the 20th of the month and your next payment will be 02/20.
You should not activate your susbcription / deposit your licenses until you have received your iLok key.
Before you proceed:
Make sure your iLok key is plugged in a computer connected to the internet if you are going to activate your licenses right after you activate your subscription.
When you are ready to proceed:
1) Go to your Gobbler Marketplace account and click the "View" button on the "My Order" tile to access your Order Management page.
2) In the Order Management page, click the "Activate" button to start your subscription and deposit the licenses in the iLok account linked to your Gobbler account at the time of purchase.
3) Once the licenses are deposited in the iLok account, you are ready to authorize/activate them.
1) If you do not activate your subscription within 30 days of your purchase date: Your subscription will be automatically activated, the licenses will be deposited in your iLok account and your billing cycle will start on the 30th day after the purchase date.
2) If you had an existing iLok account not linked to your Gobbler account at the time of purchase or created one after you purchased the susbcription and want the licenses redeposited in it, you will need to link that iLok account to your Gobbler account. You will then need to contact our Customer Support team "firstname.lastname@example.org" to request that we redeposit the licenses in your existing iLok account after you activate them. There will be a fee, up to $25.00, to redeposit the licenses.
You can find the instructions on how to unlink/link an iLok account to your Gobbler account here.
3) Because plug-ins are displayed in the Gobbler app "Installers" page based on the licenses you have in the iLok account that is linked to your Gobbler account, the plug-ins for your Everything Bundle will not show in the app. until you activate your subscription.
The Gobbler team.